FAQ

Quick answers to common questions. Want the full story? Join the waitlist for weekly updates, or hop into our Discord to follow the build day by day.

What is SoulPal?

SoulPal is an AI smart pet collar + companion app. It helps you stay connected to your pet through location tracking, activity insights, and a pixel-style "digital twin" that visualizes what your pet is doing in real time.

Join our Discord to see it in action and meet other early pet parents.

Can I try anything right now?

Yes! While the collar is still in the works, you can already meet your pixel pal for free — upload one photo and we'll turn your dog or cat into a living pixel avatar in about a minute.

Join our Discord to try it and share yours. It's a limited early-access run, so grab a spot while it's open.

Is the collar available now?

Not yet — we're building toward a Kickstarter launch in September 2026.

Join the waitlist for launch notifications and early bird pricing, and join our Discord to watch us build it in real time.

What can SoulPal do?

  • GPS location — Know where your pet is, anytime
  • Activity tracking — See how active (or lazy) they've been
  • Smart reminders — Food, vaccines, and daily routines
  • Digital twin — A live pixel avatar that mirrors your pet's movements
  • Health snapshots — Daily patterns to help you notice changes early

We're still testing and refining. Join our Discord to follow our progress and weigh in on what we build next.

Does SoulPal replace a vet?

No. SoulPal helps you notice patterns, but it's not a medical device. Always contact a qualified professional for health concerns.

Will it work for my pet?

SoulPal is designed for dogs and cats of all sizes. We're optimizing for everyday life — indoors, outdoors, and everything in between.

Have a specific question? Ask us directly in our Discord — we're in there every day.

How do I stay updated?

The best place is our Discord — that's where we post:

  • Weekly build logs and behind-the-scenes
  • New pixel pals and early features to try first
  • A heads-up the second we're live on Kickstarter

Prefer email? Join the waitlist for launch notifications and Super Early Bird pricing.

How can I contact you?

For general questions: join our Discord and say hi — we read everything.

For partnerships, press, or privacy requests: Contact us or email hi@soulpal.co — Lissy, Co-founder.

Coming Later

Details about pricing, shipping, and subscription options will be shared before the Kickstarter launch. Join the waitlist or our Discord to be the first to know.